Last updated: 20 July 2026
This policy explains how refunds are handled for services purchased from TES X Services. It should be read alongside your engagement agreement, which governs in the event of any conflict.
Government filing fees, trademark office fees, registered agent fees, platform fees, advertising spend, freight charges, and other third-party costs are non-refundable once paid or incurred on your behalf. These amounts are paid to external parties and are outside our control.
For fixed-fee services such as company formation, trademark filing, or website builds, refunds are assessed against the stage of work completed:
Ongoing services such as marketplace management, advertising management, and marketing retainers are billed in advance for each period. You may cancel in accordance with the notice period in your agreement. Fees for the current billing period are generally non-refundable, as the team and capacity for that period have already been allocated.
Refunds are not available on the basis of outcomes outside our control. This includes trademark refusals or office actions, marketplace account or listing decisions, government processing times, or commercial results such as revenue and ranking. We are engaged to perform the service competently, not to guarantee a third party’s decision.
To request a refund, contact hello@tesxservices.com with your engagement details and the reason for the request. We aim to acknowledge requests within two business days and to resolve them within fourteen days.
We ask that you contact us before initiating a chargeback so we can resolve the matter directly. Chargebacks raised without prior contact may result in suspension of active services while the matter is investigated.
Questions about this policy can be sent to hello@tesxservices.com.